Role Responsibilities
- Competent and friendly support for our national and international customers provided by telephone, e-mail and chat.
- Support for all questions relating to domain registration, domain administration and other offered services.
- Independent processing and resolution of customer inquiries and problems, including technical issues.
- Work closely with internal departments such as engineering, sales, accounting and development to resolve complex customer queries efficiently.
- Provide advice on our products and services in order to find the best solutions for our customers.
- Maintain and update customer information in our CRM system.
- Collaborate in the continuous optimization of our service processes to increase customer satisfaction.
Qualifications
- Completed training in the commercial sector, IT or a comparable qualification.
- Customer focus is your top priority – you help with commitment and empathy to ensure the satisfaction of our customers.
- First professional experience in customer service, ideally in the IT or domain industry.
- Enjoy interacting with customers and have a strong sense of service.
- Technical understanding and interest in the domain industry.
- Excellent communication skills and a confident manner of expression in German and English. Additional languages are an advantage.
- Reliable: proven ability to work in a team and a structured way of working.
- Experience in working with CRM systems and common Office applications.
Benefits
- Competitive salary package with ample opportunities for professional growth.
- Flexible work hours model with the option for remote work.
- A modern environment equipped with the latest technologies.
- An engaging role within a collaborative, trustworthy, and forward-thinking workplace.
- Work within a motivated and skilled team that values flat hierarchies.
- Be part of a dynamic and innovative, international company, contributing to impactful global projects.
About OpusDNS
Welcome to OpusDNS, where we are redefining the way customers buy, sell, and manage domains. Designed to empower our partners with the essential tools for success, OpusDNS eliminates the complexities of the domain industry, offering wholesale domain services that capture the attention of domain resellers. Become an active contributor in creating the next generation of domain reselling, providing the best platform with an unparalleled customer experience. Be part of something bigger, something better.
We are committed to transforming the domain reselling industry through innovation, excellence, and customer-focused solutions. Our mission is to simplify domain transactions, making them more accessible and efficient for everyone. As we prepare for our launch, we are building a platform that delivers unmatched reliability and support, ensuring our partners can thrive in the digital landscape. Join our dynamic team and help shape the digital world of tomorrow!
