As an ICANN-accredited registrar, OpusDNS GmbH is dedicated to providing a high level of service to its customers while ensuring a safe and responsible online ecosystem for all users. If you encounter abuse, any misuse, legal violations, or any harmful activities related to our services, need to resolve a dispute involving a domain name registered with us, or have general complaints about our services, we encourage you to report these matters promptly. Your cooperation helps us safeguard the integrity of our domain services.
The Reporting Process
How to Report Abuse or File a Complaint
You may report abuse or general service complaints through the following contact channels, available in both German and English:
- Mailing Address: OpusDNS GmbH, Franz-Mayer-Str. 1, 93053 Regensburg, Germany
- Dedicated email address for general service complaints: support@opusdns.com
- Dedicated contact for abuse reports:
- Email: domain-abuse@opusdns.com
- Phone: +49 941 3833850
To ensure efficient processing, please include the following information with your report:
- A detailed description of the incident
- The affected domain name or IP address
- Supporting evidence (e.g., screenshots, links, logs - if available)
- Your contact information for follow-up (optional, unless required by law)
Privacy Notice and Legal Basis:
All reports are treated with strict confidentiality and handled in accordance with applicable data protection laws. Your personal data will be used solely for the purpose of processing your report. Anonymous reports are possible unless identification is required by law. As an ICANN-accredited registrar, we operate under the Registrar Accreditation Agreement (RAA 2013, Section 3.18). Further information can be found in our Privacy Policy.
Receipt Confirmation, Review & Investigation
After submitting the report, you will receive an acknowledgment email within 24 hours of your report being received by OpusDNS. This email will include a unique tracking ID. The processing time depends on the nature and complexity of the case. All reports are taken seriously; we respond promptly and provide updates throughout the process.
- General complaints: For general service-related complaints, our support team will carefully review your complaint, may contact you if additional information is required and work toward a resolution. The standard response time is 48 hours, but it may vary depending on the complexity of the case.
- Abuse reports: We ensure that any well-founded abuse report will be reviewed by our abuse team within 24 hours of receipt. We promptly initiate all necessary and appropriate actions, in compliance with the requirements of the 2013 Registrar Accreditation Agreement (RAA) and applicable law. If we come to the conclusion that the reported abuse is genuine, we will take immediate and effective action to resolve the incident. This may include (if neccessary) contacting the domain name owner or our relevant customer for clarification and further details. Concurrently, we will notify the complainant and assure them that appropriate action will be taken, with follow-up as soon as possible. Our priority is to always protect the interests of all users and do our part to keep the Internet safe.
If a direct resolution is not possible, the incident may be escalated by collaborating with the relevant registry. Such escalation may involve measures including the suspension or deletion of the domain name.
Resolution and Further Options
Once the case is successfully resolved, you will receive a confirmation via email, including the assigned tracking ID. In compliance with Section 3.18.4 of the 2013 Registrar Accreditation Agreement (RAA), we will retain a record of the report for a minimum of two years. If you are not satisfied with your outcome, you may contact ICANN’s Compliance Department directly at Contractual Compliance - ICANN.
