Privacy Policy

We are hosting the content of our Websites at the following provider:

2.1 Webflow

The provider is the Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA (hereinafter referred to as “Webflow”). When you visit our Websites, Webflow records various logfiles, including your IP address.

Webflow is a tool for the creation and hosting of websites. Webflow stores cookies or other recognition technologies that are required for the depiction of the site, for the provision of certain website functions and to guarantee its security (necessary cookies).

For details, please consult the data privacy policy of Webflow: https://webflow.com/legal/eu-privacy-policy.

We use Webflow on the basis of Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in ensuring that our Websites are depicted as reliable as possible. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

The transfer of data to the United States is based on the adequacy decision of the EU Commission on the EU-US Data Privacy Framework of 10.07.2023. For details, please go to:

• https://webflow.com/legal/privacy
• https://webflow.com/legal/eu-privacy-policy.

Webflow is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/6365.

Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of visitors of our Websites and further online presence  only based on our instructions and in compliance with the GDPR.

2.2 External Hosting

Our Websites are hosted externally. Personal data collected on our Websites are stored on the servers of the host(s). These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site.

The external hosting serves the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast, and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR). If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar the consent includes the storage of cookies or the access to information in the user's end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

Our host(s) will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.

We are using the following host(s):

HubSpot Germany GmbH
Am Posthof 17
10243 Berlin
GERMANY

DigitalOcean, LLC
105 Edgeview Drive, Suite 425
Broomfield, CO, 80021
USA

Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of visitors of our Websites and further online presence  only based on our instructions and in compliance with the GDPR.

3.1 Data protection

The operators of our Websites and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Privacy Policy.

Whenever you use our Websites, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Privacy Policy explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.

We herewith advise you that the transmission of data via the Internet (i.e., through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third-party access.

3.2 Information about the responsible party (referred to as the “controller” in the GDPR)

The data processing controller on our Websites is:

OpusDNS GmbH
Franz-Mayer-Str. 1
93053 Regensburg
GERMANY

Phone: +49 941 3833850
E-mail: hello@opusdns.com

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g., names, e-mail addresses, etc.).

3.3 Storage duration

Unless a more specific storage period has been specified in this Privacy Policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons cease to apply.

3.4 General information on the legal basis for the data processing on our Websites

If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, if special categories of data are processed according to Art. 9 para. 1 GDPR. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49 para. 1 lit. 1 GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25 para. 1 TDDDG. The consent can be revoked at any time. If your data is required for the fulfillment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, if your data is required for the fulfillment of a legal obligation, we process it on the basis of Art. 6 para. 1 lit. c GDPR. Furthermore, the data processing may be carried out on the basis of our legitimate interest according to Art. 6 para. 1 lit. f GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this Privacy Policy.

3.5 Designation of a data protection officer

We have appointed a data protection officer.

Christian Volkmer
Projekt 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg
GERMANY

Phone: +49 941 2986930
E-mail:  anfrage@projekt29.de

3.6 Information on the data transfer to third-party countries that are not secure under data protection law and the transfer to US companies that are not DPF-certified

We use, among other technologies, tools from companies located in third-party countries that are not safe under data protection law, as well as US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). If these tools are enabled, your personal data may be transferred to and processed in these countries. We would like you to note that no level of data protection comparable to that in the EU can be guaranteed in third countries that are insecure in terms of data protection law.
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We would like to point out that the US, as a secure third-party country, generally has a level of data protection comparable to that of the EU. Data transfer to the US is therefore permitted if the recipient is certified under the “EU-US Data Privacy Framework” (DPF) or has appropriate additional assurances. Information on transfers to third-party countries, including the data recipients, can be found in this Privacy Policy.

3.7 Recipients of personal data

In the scope of our business activities, we cooperate with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only disclose personal data to external parties if this is required as part of the fulfillment of a contract, if we are legally obligated to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6 para. 1 lit. f GDPR, or if another legal basis permits the disclosure of this data. When using processors, we only disclose personal data of our customers on the basis of a valid contract on data processing. In the case of joint processing, a joint processing agreement is concluded.

3.8 Revocation of your consent to the processing of data (Art. 7 para. 3 GDPR)

If the processing of your personal data is based on your explicit consent, you have the right under Art. 7 para. 3 GDPR to withdraw your consent at any time with effect for the future. The withdrawal can be made without formal requirements. The lawfulness of the processing carried out prior to the withdrawal remains unaffected. Therefore, a withdrawal only applies to future processing activities and does not have retroactive effect.

3.9 Right to Object to the Processing of Your Data (Art. 21 GDPR)

Objection for Specific Reasons (Art. 21 para. 1 GDPR):
If your personal data is processed on the basis of Art. 6 para. 1 lit. e GDPR (processing in the public interest) or Art. 6 para. 1 lit. f GDPR (processing based on a legitimate interest), you have the right to object to such processing at any time on grounds relating to your particular situation. This also applies to profiling based on these provisions.

We will no longer process your personal data upon receipt of a justified objection unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing serves to establish, exercise, or defend legal claims.

Objection to Direct Marketing (Art. 21 para. 2 GDPR):

If your personal data is processed for the purpose of direct marketing, you have the right to object to the processing of your data for such marketing at any time. This also applies to profiling to the extent that it is related to such direct marketing. In the event of your objection, we will no longer process your data for direct marketing purposes.

3.10 Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.

3.11 Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

3.12 Information about, rectification and eradication of data

Within the scope of the applicable statutory provisions, you have the right to demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data at any time. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time.

3.13 Right to demand processing restrictions

You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time. The right to demand restriction of processing applies in the following cases:

• In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
• If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data instead of demanding the eradication of this data.
• If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
• If you have raised an objection pursuant to Art. 21 para. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.
• If you have restricted the processing of your personal data, these data - with the exception of their archiving - may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.

3.14 SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, our Websites use either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

3.15 Encrypted payment transactions on our Websites

If you are under an obligation to share your payment information (e.g. account number if you give us the authority to debit your bank account) with us after you have entered into a fee-based contract with us, this information is required to process payments.

Payment transactions using common modes of paying (Visa/MasterCard, debit to your bank account) are processed exclusively via encrypted SSL or TLS connections. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the communication with us is encrypted, third parties will not be able to read the payment information you share with us or with the relevant payment provider.

3.16 Rejection of unsolicited e-mails

We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in our Site Notice to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.

4.1 Cookies

Our Websites and pages use what the industry refers to as “cookies.” Cookies are small data packages that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them, or they are automatically eradicated by your web browser.

Cookies can be issued by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies into websites (e.g., cookies for handling payment services).

Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of these cookies (e.g., the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for promotional purposes.

Cookies, which are required for the performance of electronic communication transactions, for the provision of certain functions you want to use (e.g., for the shopping cart function) or those that are necessary for the optimization (required cookies) of the website (e.g., cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6 para. 1 lit. f GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of required cookies to ensure the technically error-free and optimized provision of the operator’s services. If your consent to the storage of the cookies and similar recognition technologies has been requested, the processing occurs exclusively on the basis of the consent obtained (Art. 6 para. 1lit. a GDPR and § 25 para. 1 TDDDG); this consent may be revoked at any time.

You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete-function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of our Websites may be limited.

Which cookies and services are used on our Websites can be found in this Privacy Policy.

4.2 Consent with Usercentrics

Our Websites use the consent technology of Usercentrics to obtain your consent to the storage of certain cookies on your device or for the use of specific technologies, and to document the former in a data protection compliant manner. The party offering this technology is Usercentrics GmbH (hereinafter referred to as “Usercentrics”), Sendlinger Straße 7, 80331 München, Germany, website: https://usercentrics.com/.

Whenever you visit our Websites, the following personal data will be transferred to Usercentrics:

• Your declaration(s) of consent or your revocation of your declaration(s) of consent
• Your IP address
• Information about your browser
• Information about your device
• The date and time you visited our Websites
• Geolocation

Moreover, Usercentrics shall store a cookie in your browser to be able to allocate your declaration(s) of consent or any revocations of the former. The data that are recorded in this manner shall be stored until you ask us to eradicate them, delete the Usercentrics cookie or until the purpose for archiving the data no longer exists. This shall be without prejudice to any mandatory legal retention periods.

Usercentrics uses cookies to obtain the declarations of consent mandated by law. The legal basis for the use of specific technologies is Art. 6 para. 1 lit. c GDPR.

Data processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our Websites visitors only based on our instructions and in compliance with the GDPR.

4.3 Server log files

The provider of our Websites and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:

• The type and version of browser used
• The used operating system
• Referrer URL
• The hostname of the accessing computer
• The time of the server inquiry
• The IP address
• This data is not merged with other data sources.

This data is recorded on the basis of Art. 6 para. 1 lit. f GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.

4.4 Contact form

If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.

The processing of these data is based on Art. 6 para. 1 lit. b GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 para. 1 lit. f GDPR) or on your agreement (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.

The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g., after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions, in particular retention periods.

4.5 Request by e-mail, telephone, or fax

If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.

These data are processed on the basis of Art. 6 para. 1 lit. b GDPR if your inquiry is related to the fulfillment of a contract or is required for the performance of pre-contractual measures. In all other cases, the data are processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us (Art. 6 para. 1 lit. f GDPR) or on the basis of your consent (Art. 6 para. 1 lit. a GDPR) if it has been obtained; the consent can be revoked at any time.

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

The aforementioned information also applies to contacting us as part of the notification procedure pursuant to Art. 16 DSA.

4.6 Signup Form / Registration on Our Websites

If you wish to create an account with us, clicking the registration button on our main website www.opusdns.com will redirect you to the registration form (“signup form”) on our website app.opusdns.com. The personal data you provide in this signup form (e.g., name, email address, contact details) is processed to set up your user account and grant you access to our customer area (“Dashboard”). This processing is carried out pursuant to Art. 6 para. 1 lit. b GDPR for the performance of pre-contractual measures (e.g., initiation of further contracts) and to fulfill the user agreement established through registration. Providing this data is necessary to create a user account; registration is not possible without it.

As part of the registration, you may access additional features and services within the Dashboard. The mandatory fields in the signup form must be completed in full; otherwise, registration cannot be completed. The email address provided during registration is also used to inform you about significant changes to our services or technical adjustments.

After submitting the signup form, you will receive an email to verify your address (sent via the service provider Mailgun). Your access to the Dashboard will only be activated once the verification link has been successfully confirmed. Upon successful verification, your data will be transferred to our CRM system (HubSpot) to manage your registration and any related customer support efficiently. This processing is also based on Art. 6 para. 1 lit. b GDPR.

The data collected during registration may also be processed for support purposes based on our legitimate interest in efficiently handling your support inquiries, in accordance with Art. 6 para. 1 lit. f GDPR, if you contact us with corresponding requests.

If you voluntarily provide additional information in the form or consent to the use of certain optional services (e.g., newsletters, product updates), the processing of such data is based on your consent in accordance with Article 6 para. 1 lit. a GDPR. You may withdraw your consent at any time with effect for the future, for example by emailing privacy@opusdns.com. The lawfulness of processing based on consent prior to its withdrawal remains unaffected.

The data you enter in the signup form will be stored by us for as long as you are registered with us and will be deleted thereafter, provided no statutory retention obligations apply or the purpose of storage ceases to exist (e.g., after account closure). Mandatory legal provisions - particularly statutory retention periods - remain unaffected.

Further information on data processing in the Dashboard can be found in section 10.5.

4.7 HubSpot CRM

We use HubSpot on our Websites. The provider is HubSpot Inc. 25 Street, Cambridge, MA 02141 USA with a subsidiary in Germany, HubSpot Germany GmbH, Am Posthof 17, 10243 Berlin  (hereafter “HubSpot”).

HubSpot is used in particular to provide and manage the content of our website (e.g. contact forms or newsletter registration). It also enables us, among other things, to manage existing and potential customers and customer contacts, to communicate with you and to plan and execute marketing activities in line with your interests. HubSpot enables us to capture, sort and analyze customer interactions via email, social media, or phone across multiple channels. The personal data collected in this way can be evaluated and used for communication with the potential customer or marketing measures (e.g., marketing communication via mailings). HubSpot also enables us to collect and analyze the user behavior of our contacts on our Websites.

The use of HubSpot is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the most efficient customer management and customer communication. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

For details, please refer to HubSpot’s privacy policy:

https://legal.hubspot.com/privacy-policy.

Data transmission to the US is based on the standard contractual clauses of the EU Commission. Details can be found here:

https://legal.hubspot.com/dp-eu-data-transfers.

HubSpot is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5812.

Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.

Facebook

We have integrated elements of the social network Facebook on our Websites. The provider of this service is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. According to Facebook’s statement the collected data will be transferred to the USA and other third-party countries too.

An overview of the Facebook social media elements is available under the following link: https://developers.facebook.com/docs/plugins/.

If the social media element has been activated, a direct connection between your device and the Facebook server will be established. As a result, Facebook will receive information confirming your visit to this website with your IP address. If you click on the Facebook Like button while you are logged into your Facebook account, you can link content of this website to your Facebook profile. Consequently, Facebook will be able to allocate your visit to this website to your user account. We have to emphasize that we as the provider of the website do not receive any information on the content of the transferred data and its use by Facebook. For more information, please consult the Data privacy policy of Facebook at: https://www.facebook.com/privacy/policy/.

The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time.

Insofar as personal data is collected on our Websites with the help of the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our Websites. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:

• https://www.facebook.com/legal/EU_data_transfer_addendum,
• https://www.facebook.com/help/566994660333381 and
• https://www.facebook.com/policy.php.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/4452.

6.1 Google Tag Manager

We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

The Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store cookies, and does not carry out any independent analyses. It only manages and runs the tools integrated via it. However, the Google Tag Manager does collect your IP address, which may also be transferred to Google’s parent company in the United States.

The Google Tag Manager is used on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and administration of various tools on his website. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780.

6.2 Google Analytics

Our Websites use functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. This data is assigned to the respective end device of the user. An assignment to a user-ID does not take place.

Furthermore, Google Analytics allows us to record your mouse and scroll movements and clicks, among other things. Google Analytics uses various modeling approaches to augment the collected data sets and uses machine learning technologies in data analysis.

Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the user behavior patterns (e.g., cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored.

The use of these services occurs on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. You may revoke your consent at any time.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:

https://privacy.google.com/businesses/controllerterms/mccs/.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780.

6.3 IP anonymization

Google Analytics IP anonymization is active. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyze your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.

6.4 Browser plug-in

You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link:

https://tools.google.com/dlpage/gaoptout?hl=en.

For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at:

https://support.google.com/analytics/answer/6004245?hl=en.

6.5 Google Signals

We use Google Signals. Whenever you visit our Websites, Google Analytics records, among other things, your location, the progression of your search and YouTube progression as well as demographic data (site visitor data). This data may be used for customized advertising with the assistance of Google Signal. If you have a Google account, your site visitor information will be linked to your Google account by Google Signal and used to send you customized promotional messages. The data is also used to compile anonymized statistics of our users’ online patterns.

Google Signals is only used if you are logged into your Google account when visiting our website and have enabled personalized advertising in your account settings. You can disable the use of Google Signals at any time by adjusting the settings in your Google account.

Data processing
We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics.

6.6 Google Analytics E-Commerce-Tracking

Our Websites use the “E-Commerce Tracking” function of Google Analytics. With the assistance of E-Commerce Tracking, the website operator is in a position to analyze the purchasing patterns of website visitors with the aim of improving the operator’s online marketing campaigns. In this context, information, such as the orders placed, the average order values, shipping costs and the time from viewing the product to making the purchasing decision are tracked. These data may be consolidated by Google under a transaction ID, which is allocated to the respective user or the user’s device.

6.7 Google Ads

The website operator uses Google Ads. Google Ads is an online promotional program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display ads in the Google search engine or on third-party websites, if the user enters certain search terms into Google (keyword targeting). It is also possible to place targeted ads based on the user data Google has in its possession (e.g., location data and interests; target group targeting). As the website operator, we can analyze these data quantitatively, for instance by analyzing which search terms resulted in the display of our ads and how many ads led to respective clicks.

The use of these services occurs on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. You may revoke your consent at any time.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:

• https://policies.google.com/privacy/frameworks
• https://business.safety.google/controllerterms/.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780.

6.8 Meta Pixel (formerly Facebook Pixel)

To measure conversion rates, our Websites use the visitor activity pixel of Meta. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Meta’s statement the collected data will be transferred to the USA and other third-party countries too.

This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Meta ad. This makes it possible to analyze the effectiveness of Meta ads for statistical and market research purposes and to optimize future advertising campaigns.

For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Meta archives the information and processes it, so that it is possible to make a connection to the respective user profile on Facebook or Instagram and Meta is in a position to use the data for its own promotional purposes in compliance with the Meta Data Usage Policy (https://www.facebook.com/about/privacy/). This enables Meta to display ads on Facebook or Instagram and other advertising channels. We as the operator of this website have no control over the use of such data.

The use of these services occurs on the basis of your consent pursuant to Art. 6 para.1 lit. a GDPR and § 25 para. 1 TDDDG. You may revoke your consent at any time.

Insofar as personal data is collected on our Websites with the help of the tool described here and forwarded to Meta, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Meta. The processing by Meta that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us have been jointly set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the privacy information when using the Meta tool and for the privacy-secure implementation of the tool on our Websites. Meta is responsible for the data security of Meta products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook or Instagram directly with Meta. If you assert the data subject rights with us, we are obliged to forward them to Meta.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:

• https://www.facebook.com/legal/EU_data_transfer_addendum
• https://www.facebook.com/help/566994660333381.

In Meta’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/.

You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under:

https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you first have to log into Facebook.

If you do not have a Facebook or Instagram account, you can deactivate any user-based advertising by Meta on the website of the European Interactive Digital Advertising Alliance: https://www.youronlinechoices.com/uk/your-ad-choices.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/4452.

7.1 Marketing Communication Data

If you would like to receive emails from us containing information about our products, services, or events (hereinafter referred to as “marketing communication”), we require your consent as well as a valid email address and information that allows us to verify that you are the owner of the provided email address and agree to receive marketing communication. No additional data is collected, or only on a voluntary basis. We use this data exclusively for sending marketing communication and do not share it with third parties without your consent.

7.2 Delivery and Analytics via HubSpot

Our marketing communication is sent via the service provider HubSpot. The provider is HubSpot Inc., 25 First Street, Cambridge, MA 02141, USA, with a subsidiary in Germany: HubSpot Germany GmbH, Am Posthof 17, 10243 Berlin (hereinafter “HubSpot”).

HubSpot enables us to analyze the success of our marketing communication - for example, whether emails are opened or links are clicked. This information helps us tailor our content to better reflect recipients’ interests. In addition, HubSpot may also enable us to categorize recipients of the marketing communication into different groups (so-called “clusters”), such as by location or interests, to better tailor our newsletter to specific target groups.

If you no longer wish to receive marketing communication or do not want your data to be included in such analysis by HubSpot, you may withdraw your consent at any time. This can be done via an unsubscribe link in our emails, which will automatically update your communication preferences in our systems (e.g., unsubscribing from the “Marketing category” in our CRM system).

For more information about how HubSpot processes data, please visit:

https://legal.HubSpot.com/privacy-policy

Legal Basis

The processing of your data is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR in conjunction with Section 25 para. 1 TTDSG. You may revoke your consent at any time with effect for the future, for example by using the unsubscribe link provided in each newsletter. The legality of any data processing already carried out prior to your revocation remains unaffected.

Data Retention and Deletion

We will store the data you provide for the purpose of receiving the marketing communication until you unsubscribe or revoke your consent. After unsubscribing, your data will be removed from the recipient distribution list. We reserve the right to store email addresses in a blacklist if necessary to prevent future mailings. The data stored in the blacklist will only be used for this purpose and will not be combined with other data. This serves both your interest and our interest in complying with legal requirements for sending newsletters (legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR). The storage in the blacklist is indefinite. You may object to this storage if your interests outweigh our legitimate interest.

Data stored for other purposes remains unaffected.

Data Processing
We have concluded a Data Processing Agreement (DPA) with HubSpot. This agreement ensures that HubSpot processes personal data of our website visitors solely based on our instructions and in compliance with the GDPR.

7.3 Marketing communication to existing customers

If you order goods or services from us and enter your e-mail address, this e-mail address may subsequently be used by us to send you newsletters, provided we inform you of this in advance. In such a case, only direct advertising for our own similar goods or services will be sent via the newsletter. You can unsubscribe from this newsletter at any time. There is a corresponding link in every newsletter for this purpose. In this case, the legal basis for sending the newsletter is Art. 6 para. 1 lit. f GDPR in conjunction with Section 7 para. 3 UWG.

After you unsubscribe from the newsletter distribution list, we may store your email address in a blacklist to prevent future mailings to you. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.

8.1 YouTube with expanded data protection integration

Our Websites integrate videos from the YouTube website. The operator of the website is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

When you visit one of these Websites on which YouTube is integrated, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

We use YouTube in extended data protection mode. According to YouTube, videos that are played in extended data protection mode are not used to personalize browsing on YouTube. Ads that are played in extended data protection mode are also not personalized. No cookies are set in extended data protection mode. Instead, so-called local storage elements are stored in the user's browser, which contain personal data similar to cookies and can be used for recognition. Details on the extended data protection mode can be found here: https://support.google.com/youtube/answer/171780.

After activating a YouTube video, further data processing operations may be triggered over which we have no influence.

The use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6 para. 1 lit. f GDPR, this is a legitimate interest. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

For more information on how YouTube handles user data, please consult the YouTube Data privacy policy under: https://policies.google.com/privacy?hl=en.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780.

8.2 Google Fonts (local embedding)

This website uses so-called Google Fonts provided by Google to ensure the uniform use of fonts on this site. These Google fonts are locally installed so that a connection to Google’s servers will not be established in conjunction with this application.

For more information on Google Fonts, please follow this link:

https://developers.google.com/fonts/faq and consult Google’s Data Privacy Declaration under: https://policies.google.com/privacy?hl=en.

8.3 Google Maps

This website uses the mapping service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. With the means of this service, we can integrate map material on our website.

To enable the use of the Google Maps features, your IP address must be stored. As a rule, this information is transferred to one of Google’s servers in the United States, where it is archived. The operator of this website has no control over the data transfer. In case Google Maps has been activated, Google has the option to use Google Fonts for the purpose of the uniform depiction of fonts. When you access Google Maps, your browser will load the required web fonts into your browser cache, to correctly display text and fonts.

We use Google Maps to present our online content in an appealing manner and to make the locations disclosed on our website easy to find. This constitutes a legitimate interest as defined in Art. 6 para 1. lit. f GDPR. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:

• https://privacy.google.com/businesses/gdprcontrollerterms/
• https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

For more information on the handling of user data, please review Google’s Data Privacy Declaration under: https://policies.google.com/privacy?hl=en.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780.

8.4 Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter referred to as “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of reCAPTCHA is to determine whether data entered on this website (e.g., information entered into a contact form) is being provided by a human user or by an automated program. To determine this, reCAPTCHA analyzes the behavior of the website visitors based on a variety of parameters. This analysis is triggered automatically as soon as the website visitor enters the site. For this analysis, reCAPTCHA evaluates a variety of data (e.g., IP address, time the website visitor spent on the site or cursor movements initiated by the user). The data tracked during such analyses are forwarded to Google.

reCAPTCHA analyses run entirely in the background. Website visitors are not alerted that an analysis is underway.

Data are stored and analyzed on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the protection of the operator’s websites against abusive automated spying and against SPAM. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.

For more information about Google reCAPTCHA please refer to the Google Data Privacy Declaration and Terms Of Use under the following links:

• https://policies.google.com/privacy?hl=en
• https://policies.google.com/terms?hl=en.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780.

8.5 ipapi

Our Websites use the geolocation service “ipapi” from ipapi.co – a product of Kloudend, Inc., 1887 Whitney Mesa Dr #4080, Henderson, NV 89014, USA (hereinafter “ipapi”). This service determines your country based on your IP address as well as the corresponding national currency. The information obtained in this way is used to automatically display the appropriate currency on our pricing page.

In this process, your IP address as well as possibly other technical data (e.g., browser type, operating system) are transmitted to ipapi. We do not store this data ourselves.

The use of ipapi is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in providing our customers with a user-friendly price display. If a corresponding consent has been requested, the processing is carried out solely on the basis of Art. 6 para. 1 lit a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time.

Depending on the server location, data may be transferred to third countries. Further information about data processing can be found in ipapi’s privacy policy at: https://ipapi.co/privacy/

9.1 Processing of Customer and Contract Data

We collect, process, and use personal customer and contract data for the establishment, content arrangement and modification of our contractual relationships. Data with personal references to the use of this website (usage data) will be collected, processed, and used only if this is necessary to enable the user to use our services or required for billing purposes. The legal basis for these processes is Art. 6 para. 1 lit. b GDPR.

The collected customer data shall be deleted upon completion of the order or termination of the business relationship and upon expiration of any existing statutory archiving periods. This shall be without prejudice to any statutory archiving periods.

9.2 Data transfer upon closing of contracts for services and digital content

We share personal data with third parties only if this is necessary in conjunction with the handling of the contract; for instance, with the financial institution tasked with the processing of payments.

Any further transfer of data shall not occur or shall only occur if you have expressly consented to the transfer. Any sharing of your data with third parties in the absence of your express consent, for instance for advertising purposes, shall not occur.

The basis for the processing of data is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or for pre-contractual actions.

9.3 Domain names and (SSL-) Certificates

As part of the registration of domain names or the application for SSL certificates, it is absolutely necessary for the fulfillment of the contract to transmit personal data to the respective registry (hereinafter: "Registry") or certification authority (hereinafter: "CA") in order to execute the respective order. In the case of domain registrations (e.g. the registration of .de domain names with Denic eG), direct contracts are always concluded between the supplier (registry or CA) and the respective holder in the case of certificate orders. In this context, it is possible (depending on the registry or CA responsible in each case) that personal data may be transferred to third countries, even if they do not guarantee an adequate level of data protection (e.g. when commissioning the registration of a .com domain). In some cases, the transmitted data is publicly accessible via databases (so-called WHOIS databases) or, in the case of SSL certificates, via certain browser functions.

The transmission of your data to the relevant suppliers is based on Art. 6 para. 1 lit. b GDPR (processing for the performance of a contract). In accordance with the principle of data minimization, we take utmost care to ensure that we only transmit the data required for the permanent registration of a domain name with the respective registry. In addition, we offer our customers an anonymization service for a large number of top-level domains.

9.4 Credit checks

We reserve the right to conduct credit checks if purchases are made on account or based on other payment terms that require us to extend credit (scoring). For this purpose, we may transmit the data you have provided (e.g., name, address, date of birth, banking information) to credit reporting agencies. Based on this data, these agencies calculate a probability of non-payment (a so-called score). If the likelihood of non-payment is excessive, we may refuse the respective payment method.

The credit check is performed on the basis of contractual performance (Art. 6 para. 1 lit. b GDPR) and to protect against non-payment risks (legitimate interest according to Art. 6 para. 1 lit. f GDPR). If you have given your consent, the credit check is carried out on the basis of your consent (Art. 6 para. 1 lit. a GDPR); you can withdraw your consent at any time with effect for the future.

We cooperate with credit reporting agencies and financial service providers for credit checks. For details on our financial partners, please refer to the following section in this Privacy Policy.

9.5 Payment services

We integrate payment services of third-party companies on our Websites. When you make a purchase from us, your payment data (e.g. name, payment amount, bank account details, credit card number) are processed by the payment service provider for the purpose of payment processing. For these transactions, the respective contractual and data protection provisions of the respective providers apply. The selection of the payment methods actually offered is made by us. However, the payment processing itself is carried out by our payment service providers.

The use of the payment service providers is based on Art. 6 para. 1 lit. b GDPR (contract processing) and in the interest of a smooth, convenient, and secure payment transaction (Art. 6 para. 1 lit. f GDPR). Insofar as your consent is requested for certain actions, Art. 6 para. 1 lit. a GDPR is the legal basis for data processing; consent may be revoked at any time for the future.

To the extent that payment service providers are legally required to carry out certain processing activities themselves (e.g. for fraud prevention or compliance with regulatory requirements), such processing is carried out under the payment service providers' own responsibility. This processing is not part of the data processing performed on our behalf (commissioned processing).

We use the following payment service providers within the scope of our Websites:

Stripe

For customers within the EU, the payment service provider is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). For certain processing activities, Stripe, Inc., 354 Oyster Point Blvd, South San Francisco, CA 94080, USA may also act as the data controller.

The transfer of data to the USA is based on the EU Standard Contractual Clauses. Details can be found here: https://stripe.com/gb/legal/dpa.

Stripe is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the USA that ensures compliance with European data protection standards for data processing in the USA. Each company certified under the DPF commits to adhering to these standards. Further information is available directly from the provider at:

https://www.dataprivacyframework.gov/participant/445.

You can access Stripe’s privacy policy here: https://stripe.com/gb/privacy.

Data processing

We have concluded a Data Processing Agreement (DPA) with Stripe and fully implement the strict requirements of the German data protection authorities when using Stripe’s services. The data is stored only for as long as necessary to process the payment, provided that no statutory retention obligations (e.g. under tax or commercial law) require a longer storage period.

WISE

The provider for payment processing is Wise Europe SA, 17 Rue de la Presse, 1000 Brussels, Belgium (hereinafter "WISE"). For certain processing activities, Wise Ltd., 56 Shoreditch High Street, London, E1 6JJ, United Kingdom, may also be responsible.

Data transfer may occur to countries outside the European Economic Area (EEA). The transfer of personal data is based on the EU Commission’s Standard Contractual Clauses to ensure an adequate level of data protection. Details can be found here: https://wise.com/gb/legal/privacy-notice-personal-en#chapter5.

WISE is committed to complying with European data protection standards. Further information on WISE’s privacy practices is available at: https://wise.com/gb/legal/privacy-notices.

Data processing

We have concluded a data processing agreement with WISE and fully comply with the strict requirements of European data protection authorities when using WISE’s services. The data is stored only for as long as necessary to process the payment, provided that no statutory retention obligations (e.g. under tax or commercial law) require a longer storage period.

SEPA Direct Debit via Sparkasse

In addition to the payment service providers mentioned above, we also offer the option of payment via SEPA direct debit. If you choose this payment method, your name, bank details (IBAN/BIC), and mandate data will be transmitted to our bank, Sparkasse KölnBonn, solely for the purpose of executing the direct debit and fulfilling the contract in accordance with Art. 6 para. 1 lit. b GDPR.

The processing of this data is carried out for the performance of the contract as well as for compliance with legal obligations, in particular retention obligations under tax and commercial law (Art. 6 para. 1 lit. c GDPR). The data will be deleted after the statutory retention periods have expired.

10.1 Customer Communication via Slack

For communication with selected customers, we use the service Slack, provided by Salesforce, Inc., Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA. Slack may process communication content, contact details, and technical metadata (such as IP address, browser data). Communication takes place exclusively by invitation and with the informed participation of the respective users.

The processing is based on Art. 6 para. 1 lit. 6 GDPR (contractual performance or initiation) or – in cases of voluntary use - on your consent in accordance with Art. 6 para. 1 lit. a GDPR.

A Data Processing Agreement (DPA) has been concluded with Slack Technologies Limited. The transfer of data to the USA cannot be excluded. Such transfer is based on the Standard Contractual Clauses (SCCs) and, where applicable, the EU-US Data Privacy Framework (DPF).

Further information is available at: https://slack.com/trust/privacy/privacy-policy.

10.2 Digital Business Cards and Contact Management via HiHello‍

We use the service HiHello, provided by HiHello, Inc., 927 Industrial Avenue, Palo Alto, California 94303, USA, to create, manage, and exchange digital business cards. In this context, personal data such as names, contact details, job titles, and, where applicable, photos may be processed. The processing serves the purpose of initiating and maintaining business communication with customers, partners, and other contacts.

The legal basis for processing is Art. 6 para. 1 lit. f GDPR (legitimate interest in effective external representation and contact management). Where the use is voluntary - such as when you initiate contact via a digital business card - the legal basis is your consent pursuant to Art. 6 para. 1 lit. 1 GDPR.

A data processing agreement is in place with HiHello, Inc. Data transfers to the USA cannot be ruled out. These are carried out based on the EU-US Data Privacy Framework and, where applicable, the EU Standard Contractual Clauses.

For more information, please see: https://www.hihello.com/privacy.

10.3 VoIP Communication and Transcription (Sipgate)

For the purpose of conducting phone calls and VoIP communication, we use the service Sipgate, provided by sipgate GmbH, Gladbacher Str. 74, 40219 Düsseldorf, Germany (hereinafter "Sipgate").

As part of this service, call data such as phone numbers, time, and duration of calls are processed. No audio files or full call recordings are stored.

Where technically feasible and necessary, Sipgate may automatically generate a written summary (transcription) of the conversations. These summaries are used for internal documentation, quality assurance, and follow-up of customer communications.

The transcripts are processed by Sipgate and subsequently uploaded to our CRM system (HubSpot), where they are stored and further processed.

The processing of call content is based on our legitimate interests in accordance with Art. 6 para. 1 lit. f GDPR, in order to ensure efficient communication and a traceable documentation of customer interactions.

Sipgate acts as a technical service provider and data processor. We have concluded a Data Processing Agreement (DPA) with Sipgate in accordance with Art. 28 GDPR.

Further information on Sipgate’s data processing is available at: https://www.sipgate.de/datenschutz.

Stored data is retained only as long as necessary to fulfill the purposes described above. You have the right to object to the processing of your data at any time.

10.4 Audio and Video Conferencing

Data processing

We use online conference tools, among other things, for communication with our customers. The tools we use are listed in detail below. If you communicate with us by video or audio conference using the Internet, your personal data will be collected and processed by the provider of the respective conference tool and by us. The conferencing tools collect all information that you provide/access to use the tools (email address and/or your phone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants and other “context information” related to the communication process (metadata).

Furthermore, the provider of the tool processes all the technical data required for the processing of the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker and the type of connection.

Should content be exchanged, uploaded, or otherwise made available within the tool, it is also stored on the servers of the tool provider. Such content includes, but is not limited to, cloud recordings, chat/ instant messages, voicemail uploaded photos and videos, files, whiteboards, and other information shared while using the service.

Please note that we do not have complete influence on the data processing procedures of the tools used. Our possibilities are largely determined by the corporate policy of the respective provider. Further information on data processing by the conference tools can be found in the privacy policy of the tools used, and which we have listed below this text.

Purpose and legal bases

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 para. 1 lit. b GDPR). Furthermore, the use of the tools serves to generally simplify and accelerate communication with us or our company (legitimate interest in the meaning of Art. 6 para. 1 lit. f GDPR). Insofar as consent has been requested, the tools in question will be used on the basis of this consent; the consent may be revoked at any time with effect from that date.

Duration of storage

Data collected directly by us via the video and conference tools will be deleted from our systems immediately after you request us to delete it, revoke your consent to storage, or the reason for storing the data no longer applies. Stored cookies remain on your end device until you delete them. Mandatory legal retention periods remain unaffected.

We have no influence on the duration of storage of your data that is stored by the operators of the conference tools for their own purposes. For details, please directly contact the operators of the conference tools.

Conference tools used

We employ the following conference tools:

Google Meet

We use Google Meet. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. For details on data processing, please see the Google privacy policy: https://policies.google.com/privacy?hl=en.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780.

Data processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.

10.5 Use of the Dashboard (Customer Area)‍

To ensure the security, stability, and integrity of our Dashboard, we process usage and behavioral data of logged-in users. This includes, in particular, information about login times, click behavior, technical error messages, unusual access patterns, or potentially automated accesses (e.g., by bots). This data processing is solely for the purpose of detecting and preventing security-related incidents and for optimizing and monitoring technical operations. It is carried out based on our legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR. The data is not used for marketing or profiling purposes and is analyzed internally for security purposes only. You have the right to object to this processing at any time in accordance with Art. 21 GDPR.

In addition, we use the service PostHog (PostHog Inc., 965 Mission Street, San Francisco, CA 94103, USA) to analyze technical errors and user interactions in the Dashboard (e.g., clicks, loading times, system errors) and to improve the user experience. The processing is pseudonymized and conducted exclusively internally. The data is not used for marketing or profiling purposes. A data processing agreement pursuant to Art. 28 GDPR has been concluded with PostHog, ensuring that your data is processed in compliance with data protection regulations. If, in the context of using our services, personal data is transferred to entities in the USA, such transfer is carried out solely in compliance with the legal requirements of the GDPR. The transfer is based either on an adequacy decision pursuant to Art. 45 GDPR (in particular under the EU-U.S. Data Privacy Framework), or at a minimum, on the EU Standard Contractual Clauses pursuant to Art. 46 para. 2 lit. c GDPR to ensure an adequate level of data protection.

11.1 Handling applicant data

We offer website visitors the opportunity to submit job applications to us (e.g., via e-mail, via postal services on by submitting the online job application form). Below, we will brief you on the scope, purpose and use of the personal data collected from you in conjunction with the application process. We assure you that the collection, processing, and use of your data will occur in compliance with the applicable data privacy rights and all other statutory provisions and that your data will always be treated as strictly confidential.

11.2 Scope and purpose of the collection of data

If you submit a job application to us, we will process any affiliated personal data (e.g., contact and communications data, application documents, notes taken during job interviews, etc.), if they are required to make a decision concerning the establishment or an employment relationship. The legal grounds for the aforementioned are § 26 BDSG according to German Law (Negotiation of an Employment Relationship), Art. 6 para. 1 lit. b GDPR (General Contract Negotiations) and – provided you have given us your consent – Art. 6 para. 1 lit. a GDPR. You may revoke any consent given at any time. Within our company, your personal data will only be shared with individuals who are involved in the processing of your job application.

For the handling of our recruitment process, we use the service provider Personio SE & Co. KG, Rundfunkplatz 4, 80335 Munich, Germany (hereinafter referred to as “Personio”) as a data processor. We have concluded a Data Processing Agreement (DPA) with Personio in accordance with Art. 28 GDPR.

Further information on data processing by Personio is available at: https://www.personio.com/privacy-policy/.

If your job application should result in your recruitment, the data you have submitted will be archived on the grounds of § 26 BDSG and Art. 6 para. 1 lit. b GDPR for the purpose of implementing the employment relationship in our data processing system.

11.3 Data Archiving Period

If we are unable to make you a job offer or you reject a job offer or withdraw your application, we reserve the right to retain the data you have submitted on the basis of our legitimate interests (Art. 6 para. 1 lit. f GDPR) for up to 6 months from the end of the application procedure (rejection or withdrawal of the application). Afterwards the data will be deleted, and the physical application documents will be destroyed. The storage serves in particular as evidence in the event of a legal dispute. If it is evident that the data will be required after the expiry of the 6-month period (e.g., due to an impending or pending legal dispute), deletion will only take place when the purpose for further storage no longer applies.

Longer storage may also take place if you have given your agreement (Article 6 para. 1 lit a. GDPR) or if statutory data retention requirements preclude the deletion.

11.4 Admission to the applicant pool

If we do not make you a job offer, you may be able to join our applicant pool. In case of admission, all documents and information from the application will be transferred to the applicant pool in order to contact you in case of suitable vacancies.

Admission to the applicant pool is based exclusively on your express agreement (Art. 6 para. 1 lit. a GDPR). The submission agreement is voluntary and has no relation to the ongoing application procedure. The affected person can revoke his agreement at any time. In this case, the data from the applicant pool will be irrevocably deleted, provided there are no legal reasons for storage.

The data from the applicant pool will be irrevocably deleted no later than two years after consent has been granted.

The person jointly responsible for the operation of a social media page is the respective operator named below and the company

OpusDNS GmbH
Franz-Mayer-Straße 1
93053 Regensburg

E-mail: hello@opusdns.com
‍Tel.: +49 941 3833850

You can reach our data protection officer at

Christian Volkmer
Project 29 GmbH & Co KG
Ostengasse 1493047 Regensburg
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E-mail: c.volkmer@projekt29.de
‍Phone: +49 941 2986930

Further information about us and our handling of personal data can be found in the privacy policy of our website at www.opusdns.com/privacy-policy. For details about the collection and storage of your personal data and about the type, scope and purpose of its use by the operator of the respective social network, please refer to the privacy policies of the respective operator.

• Facebook: The joint controller is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. You can view the data protection provisions for Facebook at https://www.facebook.com/about/privacy/update?ref=old_policy.
• Instagram: The joint controller is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. You can view the privacy policy for Instagram at https://help.instagram.com/155833707900388.‍
• LinkedIn: The joint controller is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. You can view the data protection provisions for LinkedIn at https://www.linkedin.com/legal/privacy-policy?_l=de_DE.

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3.1 Facebook page

Together with Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, we are jointly responsible for data processing on this Facebook page within the meaning of Art. 26 GDPR.

The main contents of our agreement on joint responsibility can be found here: https://www.facebook.com/legal/terms/page_controller_addendum

We operate this website as a communication and information channel to provide information about our offers. Personal data is processed in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in using this contemporary information and interaction opportunity with users and visitors to the site.

We would like to point out that you use this Facebook page and its functions at your own risk. This applies in particular to the use of the interactive functions (e.g. commenting, sharing, rating).

Processing of personal data by Facebook:

When you visit our social media presences or use embedded content from these platforms on our website, the operators of the social networks may store and read so-called cookies or similar technologies on your end device. This is always done by the respective platform operators on their own responsibility.

Insofar as the use of cookies or similar technologies to store information on your end device or to access information already stored is not absolutely necessary (Section 25 para. 2 TDDDG), this is regularly done on the basis of your consent (Section 25 para. 1 TDDDG). We have no influence on the use and analysis of these technologies by the platform operators. For more information on the use of cookies, please refer to the privacy policies and cookie guidelines of the respective operators: https://www.facebook.com/privacy/policies/cookies/?entry_point=cookie_policy_redirect&entry=0.

When you visit our website on which social media content is integrated, connections to social network servers may be established as soon as the page is loaded. In this context, data may be transmitted to the respective provider. You can find more information on this in our general privacy policy under "Social plugins and embedded third-party content".

The data collected about you in this context will be processed by Facebook Ltd. and may be transferred to countries outside the European Union.

What information Facebook receives and how it is used is described by Facebook in general terms in its data usage guidelines. There you will also find information on how to contact Facebook and the settings options for adverts. The data usage guidelines and the information required under Art. 13 para. 1 lit. a and lit. b GDPR are available at the following link: https://www.facebook.com/privacy/policy.

Facebook does not conclusively and clearly state how it uses the data from visits to Facebook pages for its own purposes, to what extent activities on the Facebook page are assigned to individual users, how long Facebook stores this data and whether data from a visit to the Facebook page is passed on to third parties, and we are not aware of this.

When you access a Facebook page, the IP address assigned to your end device is transmitted to Facebook. According to Facebook, this IP address is anonymised (for "German" IP addresses) and deleted after 90 days. Facebook also stores information about the end devices of its users (e.g. as part of the "login notification" function); Facebook may thus be able to assign IP addresses to individual users.

If you are currently logged in to Facebook as a user, a cookie with your Facebook ID is stored on your end device. This enables Facebook to recognise that you have visited this page and how you have used it. This also applies to all other Facebook pages. Facebook buttons integrated into websites enable Facebook to record your visits to these websites and assign them to your Facebook profile. This data can be used to offer you customised content or advertising. If you want to avoid this, you should log out of Facebook or deactivate the "stay logged in" function, delete the cookies on your device and close and restart your browser. In this way, Facebook information that can be used to directly identify you will be deleted. This allows you to use our Facebook page without revealing your Facebook ID. If you access interactive functions on the page (like, comment, share, messages, etc.), a Facebook login screen will appear. Once you have logged in, you will once again be recognisable to Facebook as a specific user.

Processing of data by us:

We can access statistical data of different categories via the so-called "Insights" of the Facebook page. These statistics are generated and provided by Facebook. As the operator of the page, we have no influence on the generation and presentation of this data. We cannot switch off this function or prevent the generation and processing of the data. Facebook provides us with the following data relating to our Facebook page for a selectable period of time and for the categories fans, subscribers, people reached and people interacting:

• Total number of page views and activities, post interactions ("likes", comments, shared content, clicks on links, etc.), (post) reach, video views, replies,
• Proportion of men and women,
• Origin related to country and city,
• Language,
• Views and clicks in the shop,
• Click on route planner,
• Clicks on telephone numbers.

Data on the Facebook groups linked to our Facebook page is also provided in this way. Due to the constant development of Facebook, the availability and processing of the data changes, so we refer you to the Facebook privacy policy mentioned above for further details. We use this data, which is available in aggregated form, to make our posts and activities on our Facebook page more attractive to users. For example, we use the distribution by age and gender for a customised approach and the preferred visiting times of the users for a time-optimised planning of our posts. Information about the type of end devices used by visitors helps us to adapt the visual design of our posts accordingly. In accordance with the Facebook terms of use, which every user has agreed to when creating a Facebook profile, we can identify the subscribers and fans of the page and view their profiles and other information shared by them.

User rights:

Facebook Ireland assumes primary responsibility under the GDPR for the processing of Insights data as part of the joint responsibility agreement concluded between us and Facebook and fulfils all obligations under the GDPR with regard to the processing of Insights data (including Art. 12 and 13 GDPR, Art. 15 to 22 GDPR and Art. 32 to 34 GDPR). In addition, Facebook Ireland will make the essence of this Page Insights Supplement available to data subjects.

You are welcome to contact both us and Facebook if you have any questions. As part of the agreement that exists between us and Facebook, we will forward your enquiry to Facebook without delay if Facebook alone has to comply with your rights as a data subject. Facebook Ireland will respond to requests in accordance with our obligations under this Page Insights Addendum.

3.2 Instagram page

Together with Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, we are jointly responsible for data processing on this Instagram page within the meaning of Art. 26 GDPR.

The main contents of our agreement on joint responsibility can be found here: https://www.facebook.com/legal/terms/page_controller_addendum.

We operate this website as a communication and information channel to provide information about our offers. Personal data is processed in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in using this contemporary information and interaction opportunity with users and visitors to the site.

We would like to point out that you use this Instagram page and its functions at your own risk. This applies in particular to the use of the interactive functions (e.g. commenting or rating).

When you visit our Instagram page, Facebook collects, among other things, your IP address and other information that is stored on your device in the form of cookies. This information is used to provide us, as the operator of the Instagram page, with statistical information about the use of the Instagram page. The data collected about you in this context is processed by Facebook and may be transferred to countries outside the European Union. What information Facebook receives and how it is used is described in general terms in Facebook's privacy policy. There you will also find information on how to contact Facebook and the settings options for adverts. The privacy policy is available at the following link: https://help.instagram.com/519522125107875.

How Facebook uses the data from visits to Instagram pages for its own purposes, to what extent activities on the Instagram page are assigned to individual users, how long Facebook stores this data and whether data from a visit to the Instagram page is passed on to third parties is not conclusively and clearly stated by Facebook and is not known to us.

When you access an Instagram page, the IP address assigned to your end device is transmitted to Facebook. According to Facebook, this IP address is anonymised (for "German" IP addresses) and deleted after 90 days. Facebook also stores information about the end devices of its users (for example, as part of the "login notification" function); Facebook may thus be able to assign IP addresses to individual users.

If you are currently logged in to Instagram as a user, a cookie with your Instagram ID is stored on your device. This enables Facebook to recognise that you have visited this page and how you have used it. This also applies to all other Instagram pages. Instagram buttons integrated into websites enable Facebook to record your visits to these websites and assign them to your Instagram profile. This data can be used to offer you customised content or advertising. If you want to avoid this, you should log out of Instagram or deactivate the "stay logged in" function, delete the cookies on your device and close and restart your browser. In this way, Instagram information that can be used to directly identify you will be deleted. This allows you to use our Instagram page without revealing your Instagram ID. If you access interactive functions on the site (like, comment, message and others), an Instagram login screen will appear. After logging in, you will once again be recognisable to Instagram as a specific user.

3.3 LinkedIn page

Together with LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland, we are jointly responsible for data processing on this LinkedIn page within the meaning of Art. 26 GDPR.

The main contents of our agreement on joint responsibility can be found here: https://legal.linkedin.com/pages-joint-controller-addendum.

We operate this website as a communication and information channel to provide information about our offers. Personal data is processed in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in using this contemporary information and interaction opportunity with users and visitors to the site.

We would like to point out that you use this LinkedIn page and its functions on your own responsibility. This applies in particular to the use of the interactive functions (for example, if you leave a comment, click a Like button, share a post, send us a message, call up the page or make any other possible interaction on our LinkedIn page).

We have no influence on the type and scope of the data processed by LinkedIn, the type of processing and use or the transfer of this data to third parties. We also have no effective control options in this respect. By using LinkedIn, your personal data is collected, transferred, stored, disclosed and used by LinkedIn.

You have the option of restricting the processing of your data in the general settings of your LinkedIn account. On mobile devices (smartphones, tablet computers), you can also restrict LinkedIn's access to contact and calendar data, photos, location data, etc. in the settings options there. However, this depends on the operating system you are using.

Information on the available personalisation and data protection setting options can be found here: https://www.linkedin.com/help/linkedin/answer/66?lang=en.

We also process your data when you communicate with us via LinkedIn. By analysing the views and interactions on our LinkedIn page, we obtain usage profiles and statistics. The visitor statistics generated are only transmitted to us in anonymised form.  We do not have access to the underlying data. This information collected by LinkedIn is also used to create demographic and geographical analyses and made available to us. All of this information enables companies to better understand which posts interest users in order to better interact with their target group or to better advertise.

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In connection with the operation of our social media presences, personal data may be transferred to recipients in countries outside the European Union ("third countries"), in particular to the operators of the respective platforms.

For some providers (e.g. Meta/Facebook, Google/YouTube, LinkedIn), an adequacy decision of the European Commission pursuant to Art. 45 GDPR ("EU-U.S. Data Privacy Framework") has been in place since July 2023, provided that the respective provider is certified under the Data Privacy Framework. For certified providers, data is transferred on this basis. Otherwise, data is transferred on the basis of suitable guarantees in accordance with Art. 46 GDPR, in particular standard data protection clauses. The respective platform operator is responsible for carrying out any necessary risk assessments ("transfer impact assessments") and implementing additional protective measures. We ourselves do not transfer any personal data to recipients outside the EU/EEA as part of the operation of our social media presences.

Further information on the protection mechanisms used can be found in the data protection notices of the respective platform operators.

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If you use our profiles in social networks to contact us (e.g. by creating your own posts, responding to one of our posts or sending us private messages), the data you provide us with will be processed by us exclusively for the purpose of contacting you. The legal basis for data collection is therefore Art. 6 para. 1 lit. a and lit. b GDPR.

Handling sensitive information:

We ask you not to transmit any special categories of personal data (e.g. health data, information on ethnic origin, religious affiliation, etc.) via the communication channels of social networks. Should we nevertheless receive such information, it will only be processed to deal with your request and will otherwise be deleted immediately.

Storage period:

We delete personal data stored by us as part of the use of the social media platforms as soon as the purpose of the processing no longer applies, you request us to delete it or you revoke your consent. Statutory retention obligations remain unaffected by this.

In all other respects, the respective privacy policies of the platform operators apply with regard to the storage period of the data processed by them.

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As a person affected by data processing, you have the following rights:

• You have the right to receive information from us about the processing of your personal data within the scope of Art. 15 GDPR.
• You have the right, within the scope of Art. 16 GDPR, to obtain from us without undue delay the rectification of inaccurate personal data concerning you and/or the completion of incomplete personal data.
• You have the right, within the scope of Art. 17 GDPR, to demand the immediate deletion of personal data concerning you.
• You have the right to request the restriction of data processing concerning you within the scope of Art. 18 GDPR.
• You have the right to receive the personal data concerning you, which you have provided to us, in a structured, machine-readable format and to transmit this data to another controller in accordance with Art. 20 GDPR.
• You have the right, within the scope of Art. 21 GDPR, to object to the processing of personal data concerning you at any time for reasons arising from your particular situation, provided that the processing is based on an overriding interest or your data is used for the purpose of direct marketing.
• You have the right to withdraw your consent to data processing at any time without affecting the lawfulness of data processing based on consent before its withdrawal.
• You have the right to complain to a supervisory authority about our processing of your data.

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